Returns Policy

Return Policy

We are committed to ensuring your satisfaction with any VEGA product you have ordered from us. There could be certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order. We will replace the product to your satisfaction at no extra cost. In such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same at

  • Calling @ 0120-4170000 between 10.00 Hrs and 1800 Hrs
  • Submit a Ticket from your My Account section on www.vega.co.in and we will get back to you.

Conditions for Return

  • Please do not accept delivery of any item whose outer packaging is damaged or tampered with in any manner. Please contact customer care if you open the packaging and discover that the item is damaged within 24 Hrs of delivery
  • Products/Items should be UNUSED & Products should be returned in their original packaging along with the original price tags, labels and invoices.
  • Products damaged while being used do not qualify for a refund or replacement.
  • In case we are unable to replace the damaged / defective product, we will refund your amount within 15 days.
  • In the event you return any product which is delivered to you in damaged/defective condition, we will also refund the shipping charges applicable to that item.
  • In the event you return any product which is delivered to you in damaged/defective condition, we will also refund the shipping charges applicable to that item.


Refunds

We will process the refund after receipt of the product by Tri Star Product Pvt Ltd./Vega.co.in. Refund will be processed based on the mode of payment of the order:

  • Refunds would be processed so as to reach the customer (if by cheque) or a credit to the credit card account within a maximum of 15 working days from the date of receipt of returned product by Tri Star Product Pvt Ltd./Vega.co.in.
  • Orders paid by net banking accounts will be credited back to bank account.
  • For all other modes of payment, we will send a refund cheque. The cheque will be made in favor of the name as in the "billing name" provided at the time of placing the order and the cheque to be delivered to your billing address.
  • Please note that we shall not be responsible for any delays in credit to the Cardholder's credit card account as that is managed by the Cardholder's issuing bank.


For the process of replacement of such product/s please see the section above 'how to return your product?'