TERMS AND CONDITIONS

TERMS OF SERVICE

This document is an electronic record in terms of Information Technology Act, 2000 (“IT Act”) and rules issued thereunder, as applicable and the provisions pertaining to electronic records in various statutes as amended by the IT Act and is published in accordance with the provisions of applicable laws, including the Consumer Protection (E-Commerce) Rules 2020, that require publishing the rules and regulations, privacy policy and terms and conditions for access or usage of the VEGA BABY & MOM'S computer resource or market platform ('Platform/ Site). This electronic record is generated by a computer system and does not require any physical or digital signatures.

PLEASE READ THESE TERMS AND CONDITIONS ("T&C") CAREFULLY. BY ACCESSING, BROWSING, USING OUR WEBSITE ".https://www.vega.co.in/babyandmom." OR ANY OTHER WEBSITE, MOBILE VERSION OF THE WEBSITE, OR MOBILE APPLICATION, COLLECTIVELY REFERRED AS ("PLATFORM/ WEBSITE"), YOU AGREE TO BE BOUND BY ALL OF THE T&C MENTIONED HEREINUNDER.

Only persons who can enter into legally binding contract under the Indian Contract Act, 1872 can use the Website and/or transact on the Website. Any minor who wishes to use or access the Website is required to conduct such transaction through their legal guardian or parents. If you represent a company, partnership firm or sole proprietorship, you shall be eligible to access and use the Website to conduct the transactions on its behalf only if you have been duly authorized by way of necessary corporate action, as may be prescribed statutorily and/or under the charter documents of such entity.

The Company reserves the right to amend or revise the T&C at any time by uploading a revised or amended T&C on the Website with or without prior notice. The amended T&C will be effective immediately after it is uploaded on this Website. Your access or use of the Website following any such changes constitutes your acceptance to follow and You shall be bound by these T&C, as amended. The version of the T&C that will apply to your order will be those uploaded on the Website at the time you use or access or place your order. For this reason, we encourage you to review these T&C each time you access and place your order. This T&C does not alter in any way the terms or conditions of any other written agreement you may have with the Company for other products or services. If you do not agree to this T&C (including any referenced policies or guidelines), please immediately terminate your use of the Website. If you would like to print this T&C, please press CTRL + P.

You may only access the Website for lawful purposes. You are solely responsible for the knowledge of and adherence to any and all laws, rules, and regulations pertaining to your use of the Website.

We reserve the right to block any user and permanently disable user account if we believe in our sole discretion that action of such user has resulted in breach of fair usage policy or T&C.

Welcome to VEGA. This document is an ‘electronic record’ in terms of the Information Technology Act, 2000 (‘Act’) and is published in accordance with the provisions of Rule 3 of the Information Technology (Intermediaries guidelines) Rules, 2011 (‘Rules’) that requires us to publish, rules and regulations, privacy policy and user agreement for access or usage of VEGA’s computer resource or market platform (‘Platform/Site’).

Baby & Mom Selfie Contest Terms & Conditions

The Baby & Mom Selfie (“Contest”) shall begin on March 6th, 2024, and shall conclude on 10th March at midnight. Any entry received after 10th March at 11:59 pm shall not be entertained.
This Contest will be run by Vega Industries Private Limited (“Company”). The Contest will run on the Company’s official Instagram handle (https://www.instagram.com/vegababyandmom/ ) (Instagram photos and videos ) and Facebook page (https://www.facebook.com/Vegababyandmom ) between the above-mentioned dates (both dates inclusive).
On Facebook and Instagram participants are required to post a story or post it on their timeline, tag Vega Baby & Mom and follow Vega Baby & Mom along with three of your loved ones in the comment section.
A participant can submit only 1 entry for the Contest.
The Contest is open to Indian citizens residing in India only, employees of the Company or its affiliates, subsidiaries and their immediate families are not eligible to participate.
The Company will select the best selfie, as seen fit by it in its sole discretion, and shall announce the winners by posting on the official social media handles. No personal communications will be sent. Participants are requested to check the social media handles of the Company regularly.
The Company reserves the right to alter the number of participants allowed for this Contest at any time in its sole discretion.
The lucky winner selected by the Company through a lucky draw shall stand a chance to win a surprise gift. The Contest prize is non-transferable. No cash payment will be made in lieu of the prize.
The Company shall not be responsible for handing over the prize if the winner does not respond within 24 hours of the announcement of the winner.
The Company reserves the right and absolute discretion to cancel or withdraw this Contest at any time without the need for furnishing a notice or reasons in support thereof. The Company shall not be responsible for modification or cancellation of the Contest under any circumstance whatsoever.
The Contest is subject to force majeure circumstances i.e., Act of God or any circumstances beyond the reasonable control of the Company.
The Contest is in no way sponsored, endorsed or administered by, or associated with Facebook or Instagram. By participating in the contest, the participant hereby consents to the accessing of information and/or images of the user on Facebook, Instagram or anywhere else by the Company and/or the agency for the Contest. Further, the Company shall be at liberty to use the entries received for its media coverage, advertisement and publicity in any form which is existing today or will be known anytime in the future without any further consideration to the participants including promotion of any products manufactured, distributed and/or supplied by it.
The Company reserves the right to reject any participant's entry without the need to notify the participant of the reasons for rejection.
For any queries or clarification arising out of Baby & Mom Selfie Contest, kindly contact through DM on Company’s Instagram/Facebook handle (https://www.instagram.com/vegababyandmom/ or https://www.facebook.com/Vegababyandmom) between 11am-5pm (Monday- Friday).
The participants may participate in this Contest only as permitted by law and shall not indulge in any UNLAWFUL, HARASSING, LIBELOUS, OFFENSIVE OR VULGAR behaviour. Participants are not allowed to insult or harm any person, organization, religion, or community. Any resort to such conduct shall automatically render the participant as disqualified.
The participants agree that this Contest is being made purely on a “best endeavour” basis and subject to acceptance of these Terms and Conditions. Participation in the Contest is voluntary and the participants expressly agree to participate at their sole risk and expense. The Company shall not be responsible for any loss, injury or any other liability to any participant arising out of or concerning their participation in the Contest. All Facebook and Instagram terms of use as specified by Meta as well as those stated by the Company apply to the Contest and all its participants. Participants agree that the Company shall not be liable for any claims, costs, injuries, losses or damages of any kind arising out of or in connection with the contest or with the acceptance, possession, or use of any prize (except any liability which may not be included under applicable law).
In case of any dispute arising out of or concerning the Contest, the decision of the Company shall be final and binding.
All disputes shall be subject to the courts at New Delhi only.

CONSUMER OFFERS EXCLUSIVE FOR GT OR MT MARKETS

Offer is valid till stocks lasts or the specified duration displayed in the offer Communication.
This offer applies only to qualifying items displaying the offer message on their product packaging and no other.
The offer is valid only in India.
VEGA BABY & MOM does not make any commitment to make similar offers beyond the offer period.
Offer is valid till stock lasts or till the date first mentioned above, whichever is earlier, and is subject to the availability of inventory.
VEGA BABY & MOM reserves the right to cancel, modify, withdraw, or amend the offer at any time without prior notice.
The offer cannot be redeemed for cash, credit or any other equivalent.
The offer cannot be clubbed with any other offer.
The offer expires when the purchase transaction is complete, and any subsequent requests for free products shall not be entertained.
The offer is applicable only to an end-user purchaser.
By choosing to avail this offer, the customers agree that VEGA BABY & MOM has the sole and exclusive right to decide all matters arising from this offer and that all decisions of VEGA BABY & MOM shall be final and binding.
All disputes arising out of or in relation to the present offer shall be subject to the jurisdiction of courts in New Delhi only.

EXCLUSIVE BRAND OUTLETS SUMMER SALE TERMS & CONDITIONS

The offer is valid only for purchases made from Exclusive Vega Baby & Mom Brand Outlets.
The offer is applicable on select products.
The offer cannot be clubbed with any existing offer, discount or promotion.
Offer is valid until stock lasts or until withdrawn by VEGA Industries Pvt Ltd at its sole discretion, whichever is earlier.
The company reserves the right to withdraw or modify the offer at anytime without assigning any reason and without prior notice or intimation.
The offer is non-transferable and has no cash value.
In case of any conflict, the company’s decision is final and binding.
All disputes concerning the offer are subject to the laws of India and subject to the jurisdiction of courts in New Delhi only.

PRODUCT

The Products are intended for external use only. Do not ingest the Products or use them in any manner other than as directed on the packaging.
The Company attempts to be as accurate as possible when describing the products on the packaging and the website, however, to the extent permitted by applicable law, we do not represent or warrant that the product descriptions, colours, information or the contents of the product are accurate, complete, reliable, current, or error-free. The Products are not intended to diagnose, treat, cure, or prevent any medical condition or disease.
The Company is not responsible for any adverse reactions that may occur as a result of using the Products. If you experience any adverse reactions, please discontinue use of the Products immediately and consult a healthcare professional.
It is advised that consumers with allergies should always read the Pproduct's ingredient statement before use.
The Company does not guarantee that the Products will meet the customer's specific needs or expectations.
The Company reserves the right to change these Terms at any time without notice. It is your responsibility to review these Terms periodically for any changes. Your continued use of the Products after any such changes constitutes acceptance of the revised Terms.
All pictures shown are for illustration purposes only.
The actual product may vary from the images shown on the product due to regular updates and guidelines.

USE OF WEBSITE

By using our site and getting to the data, assets, resources, etc., you consent to utilize these resources and services as allowed by (a) the T&C of this Agreement (‘Terms of Use’), and (b) appropriate laws, regulations and agree to be bound by them. By mere use of the VEGA or its resources, you shall be contracting with Vega Industries Private Limited. For the purpose of these Terms of Use, wherever the context so requires "You", "User", or "Consumer or similar terminology are all in use in reference to the individual user of this Website shall mean any natural or legal person who has agreed to become a buyer on Platform by providing data while registering on the Platform as Registered User or who has otherwise agreed to use the resources/ services available on the Platform. The terms "VEGA", "We", "Us", "Our" shall mean Vega Industries Private Limited and its affiliates. You may not use the resources or services of VEGA BABY & MOM and may not accept the Terms of Use, if you are not of legal age to form a binding contract with Vega Industries Private Limited.
You should understand the following:

We reserve the right to change the terms & conditions from time to time without notice. You acknowledge and agree that it is your responsibility to review the terms & conditions periodically to familiarize yourself with any modifications. Your continued use of this site after such modifications will constitute acknowledgement and agreement of the modified terms and conditions.
To use our Platform and services, you might be required to provide certain information such as name, email, phone number, contact details, etc. You agree that any information you provide will always be accurate, correct, and up to date.
You are in charge of keeping up the classification of any login data connected with any record you use to get to our Resources/ Platform. In like manner, you are in charge of all exercises that happen under your record/s.
You particularly concur not to get to (or endeavor to get to) our Resources or Platform through any robotized, exploitative means.
Duplication, copy, imitation, of our information, resources is strictly prohibited.
You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information, material, software, products or services from this site, without prior written approval from us. You represent and warrant to Vega that you will not use this site for any purpose that is unlawful, immoral or prohibited by these terms, conditions, and notices. If you do not agree and accept without modification the notices, terms, and conditions set forth herein, do not use this site.
VEGA disclaims all liability for damages caused by the use of content on the site.

USER ACCOUNT, PASSWORD, AND SECURITY:

If You use the Platform, You shall be responsible for maintaining the confidentiality of your User Name and Password and You shall be responsible for all activities that occur under your User Name and Password. You agree that if You provide any information that is untrue, inaccurate, not current or incomplete, We shall have the right to indefinitely suspend or terminate or block access of your membership on the Platform. You agree to immediately notify Uus of any unauthorized use / breach of your password or account and ensure that Yyou exit from your account at the end of each session.

PRODUCTS AND SERVICES

VEGA provides an online platform for purchase of merchandise and accessories for Baby & Nursing Mother’s Care. (collectively, "Products") and informative video content on usage of the said Products. The Products can be purchased through the Platform through various methods of payments offered. The purchase of Products shall be additionally governed by specific policies of sale, cancellation policy, exchange policy, return policy, etc. (which can be accessed HERE (https://dev-vega.streammarket.co.uk/return-policy) and all of which are incorporated here by reference). In addition, these Terms of Use may be further supplemented by Product specific conditions, which may be displayed with that Product.

ACCURACY OF INFORMATION

We attempt to be as accurate as possible when describing our products on the Site; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colors, information or other content available on the Site are accurate, complete, reliable, current, or error-free and assume no liability in this regard.

USER CONDUCT AND RULES ON THE PLATFORM

A User may be considered fraudulent or loss to business due to fraudulent activity if any of the following scenarios are met:

Users does not reply to the payment verification mail sent by VEGA
Users fails to produce adequate documents during the payment details verification
Misuse of another Users's phone/email
User uses invalid address, email and phone no.
Overuse of a voucher code
Use of a special voucher not tagged to the email ID used.
User returns the wrong product
User refuses to pay for an order
Malicious activities conducted with the sole intention to cause loss to business/revenue to VEGA
Repeated request for refund for fake/used order

VEGA may cancel any order that classify as 'Bulk Orders'/'Fraud orders' under certain criteria at any stage of the product delivery. An order can be classified as 'Bulk Order'/'Fraud Order' if it meets with the below mentioned criteria, and any additional criteria as may be laid down by VEGA:

Products ordered are not for self-consumption but for commercial resale
Multiple orders placed for same product at the same address, depending on the product category.
Bulk quantity of the same product ordered
Invalid address given in order details
Any malpractice used to place the order
Any order paced using a technological glitch.

You shall not use the Platform for any unlawful and fraudulent purposes, which may cause annoyance and inconvenience and abuses any policy and rules of the company and interrupt or causes to interrupt, damages the use by other Users of VEGA.
You shall not use any false e-mail address, impersonate any person or entity, or otherwise mislead VEGA by sharing multiple address and phone numbers or transacting with malafide intentions.
You shall not attempt to gain unauthorized access to any portion or feature of the Platform, or any other systems or networks connected to the Platform or to any server, computer, network, or to any of the services offered on or through the Platform, by hacking, password "mining" or any other illegitimate means.
You shall at all times ensure full compliance with the applicable provisions of the Information Technology Act, 2000 and rules there under as applicable and as amended from time to time and also all applicable Domestic laws, rules and regulations.

PRIVACY:

Your protection is vital to us, which is the reason we’ve made a Privacy Policy on how we gather, oversee, process, secure, and store your private data, if any.

THIRD PARTY LINKS:

We are not responsible for the content of any off-Site pages or any other websites linked to or from the Site. Links appearing on the Site are for convenience only and are not an endorsement by us, our affiliates or our partners of the referenced content, product, service, or supplier. Your linking to or from any off-Site pages or other websites is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-website pages or any other websites linked to or from the Site, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy policies and terms and conditions. You should carefully review the terms and conditions and privacy policies of all off-website pages and other websites that you visit.

SPECIAL OFFERS AND EVENTS:

The Site may offer certain special features and functionality or events (such as contests, sweepstakes or other offerings) which may (a) be subject to terms of use, rules and/or policies in addition to or in lieu of these Terms and Conditions; and (b) be offered by us or by third parties. If so, we will notify you of this and if you choose to take advantage of these offerings, you agree that your use of those offerings will be subject to such additional or separate terms of use, rules and/or policies.

INDEMNITY:

You shall indemnify and hold harmless VEGA, its owner, licensee, affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of Your breach of this Terms of Use, privacy Policy and/ or other Policies, or Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.

TRADEMARK, COPYRIGHT AND RESTRICTION:

All material on Platform, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights. Any improper use, including yet not constrained to the generation, appropriation, presentation or transmission of any substance on this site is entirely precluded unless particularly approved by VEGA. Material on VEGA is solely for Your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and You must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other VEGA or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which You receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.

LIMITATION OF LIABILITY:

The site is presented "as is". We make no representations or warranties of any kind whatsoever, express or implied, in connection with these terms and conditions or the site, including but not limited to warranties of merchantability, non-infringement or fitness for a particular purpose, except to the extent such representations and warranties are not legally excludable.

You agree that, to the fullest extent permitted by applicable law, VEGA will not be responsible or liable (whether in contract, tort (including negligence) or otherwise), under any circumstances, for any (a) interruption of business; (b) access delays or access interruptions to the site; (c) data non-delivery, misdelivery, corruption, destruction or other modification; (d) loss or damages of any sort incurred as a result of dealings with or the presence of off-website links on the site; (e) computer viruses, system failures or malfunctions which may occur in connection with your use of the site, including during hyperlink to or from third party websites (f) any inaccuracies or omissions in content or (g) events beyond our reasonable control.

In no event shall VEGA be liable for any indirect, punitive, incidental, special, consequential damages or any other damages resulting from:

the use or the inability to use the Services or Products
unauthorized access to or alteration of the user's transmissions or data
any other matter relating to the services including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Platform or Service. VEGA shall not be held responsible for non-availability of the VEGA during periodic maintenance operations or any unplanned suspension of access to the VEGA. The User understands and agrees that any material and/or data downloaded at VEGA is done entirely at Users own discretion and risk and they will be solely responsible for any damage to their mobile/ computer or loss of data that results from the download of such material and/or data. To the maximum extend that is permissible under law, VEGA’s liability shall be limited to an amount equal to the Products purchased value bought by You.

TERMINATION

VEGA may suspend or terminate your use of the VEGA or any Service if it believes, in its sole and absolute discretion that you have infringed, breached, violated, abused, or unethically manipulated or exploited any term of these Terms of Service or anyway otherwise acted unethically. Notwithstanding anything in this clause, these Terms of Service will survive indefinitely unless and until VEGA chooses to terminate them.

If You or VEGA terminates your use of the Platform or any Service, VEGA may delete any content or other materials relating to your use of the Service and VEGA will have no liability to you or any third party for doing so. However, your transactions details may be preserved by VEGA for purposes of tax or regulatory compliance.
VEGA may unilaterally terminate Your account on any event as mentioned in the Terms Of Use. Any credits earned through loyalty or referral program, VEGA credit and pending refunds if any will be forfeited in such case. Returns/Refund for such Users shall be at the sole discretion of VEGA.
If You use any false e-mail address or use the portal for any unlawful and fraudulent purposes, which may cause annoyance and inconvenience and abuses any policy and rules of the company or mislead VEGA by sharing multiple address and phone numbers or transacting with malafide intentions then VEGA reserves the right to refuse access to the portal, terminate accounts including any linked accounts without notice to you.

SALE IN INDIA ONLY:

Unless otherwise specified, the material on the Platform is presented solely for the purpose of sale in India. VEGA make no representation that materials in the Platform are appropriate or available for use in other locations/Countries other than India. Those who choose to access Platform from other locations/Countries other than India do so on their own initiative and VEGA is not responsible for supply of products/refund for the products ordered from other locations/Countries other than India, compliance with local laws, if and to the extent local laws are applicable.

APPLICABLE LAW AND JURISDICTION

This Agreement, the construction, enforcement and the interpretation of its terms and any disputes arising out of it shall be governed by the Laws of India and shall be subject to the courts located in Delhi, and you hereby submit to the personal jurisdiction of such courts.

DISCLAIMER

You acknowledge and undertake that you are accessing the services on the Platform and transacting at your own risk and are using your best and prudent judgment before entering into any transactions through VEGA. We further expressly disclaim any warranties or representations (express or implied) in respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the products listed or displayed or transacted or the content (including product or pricing information and/or specifications) on Platform. While we have taken precautions to avoid inaccuracies in content, this website, all content, information (including the price of products), software, products, services and related graphics are provided as is, without warranty of any kind.

Delivery Related - User agrees and acknowledges that any claims regarding order delivery (including non-receipt/ non- delivery of order or signature verification) shall be notified to VEGA within 5 days from the alleged date of delivery of product reflecting on the VEGA portal. Non notification by You of non-receipt or non-delivery within the time period specified shall be construed as a deemed delivery in respect of that transaction. VEGA disclaims any liability or responsibility for claims regarding non-delivery, non-receipt of order (including signature verification in Proof of delivery) after 5 days from the alleged date of delivery of product reflecting on the VEGA portal.

GENERAL

Survival: If any provision or provisions of these T&C shall be held to be invalid, illegal, or unenforceable, the validity, legality and enforceability of the remaining provisions shall remain in full force and effect.

Force Majeure: The Company will not be deemed in default hereunder or held responsible for any cessation, interruption or delay in the performance of its obligations hereunder due to earthquake, storm, natural disaster, act of God, war, terrorism, armed conflict, labour strike, lockout, or boycott, any acts of nature labour disputes, floods, lightning, severe weather, shortages of materials, rationing, pandemic or epidemic, inducement of any virus, Trojan or other disruptive mechanisms, any event of hacking or illegal usage of the Website, utility or communication failures, revolution, civil commotion, acts of public enemies, blockade, embargo or any law, order, proclamation, regulation, ordinance, demand or requirement having legal effect of any government or any judicial authority or representative of any such government, or any other act whatsoever, whether similar or dissimilar to those referred to in this clause beyond our reasonable control. Further if Force Majeure event takes place that affects the performance of our obligations under these T&C our obligations under these T&C shall be suspended for the duration of Force Majeure event.

Cessation of Operation: The Company may at any time, in its sole discretion and without advance notice to You, cease operation of the Website and distribution of the Products.

Effect of Waiver: The failure of the Company to exercise or enforce any right or provision of this T&C will not constitute a waiver of such right or provision. If any provision of this T&C is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties’ intentions as reflected in such provision, and the other provisions of this T&C remain in full force and effect.

Waiver of Class Action Rights: By accepting the T&C, you hereby irrevocably waive any right you may have to join claims with those of other in the form of a class action or similar procedural device, any claims arising out of, relating to, or connection with this T&C must be asserted individually.

Contact Us: Please contact us for any questions or comments (including all inquiries unrelated to copyright infringement) regarding the Products or the Website.

Grievance officer: The name and contact details of the Grievance Officer to handle any complaints in relation to the sale of Products or use of this Website are provided below:
Consumer Grievance Redressal Officer: Mr. Satender Vashisht
Email: cgro@vega.co.in
Phone Number: 080- 69496949 (standard call rates apply)
Contact Days: Monday-Saturday (From 10:00 am to 5:30pm IST)