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Vega Industries Pvt. Limited has a clear shipping policy for all orders placed on its website www.vega.co.in without any special exceptions.
We make every effort to process your order quickly. When you order from our website, you can expect to receive your order max within 10 working days.
We are committed to delivering your order accurately, in good condition, and always on time promised by us in our website.
Currently we offer FREE SHIPPING to any location in India above Rs.500/-. Orders less than Rs.500/- will be charged nominal Shipping fee of Rs.100+Tax/500gms (For all over India)
All our orders will be shipped through reliable and reputed courier services, by road or train.
Usually it takes 3-7 business days for the customer to receive the products, after they are shipped by VEGA. (depending on the location/region)
Each order may be shipped only to a single destination address specified at the time of payment for that order. If you wish to ship products to different addresses, you shall need to place multiple orders.
We make our best efforts to ship each item in your order within 3-5 working days of the order. However in some cases, we may take longer, up to 7 working days, to ship the order. In the unlikely event that we are not able to ship your order completely within 10 days of the order, we shall cancel the remaining unshipped part of the order, and send you an email informing you about the same. In such cases, your payment against the unshipped part of the order shall be refunded; in the manner you have made the payment.
We ship on all week days (Monday to Saturday), excluding public holidays.
To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.
While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability.
If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer Care at 0120 4170000, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
You may track the shipping status of your order on our website, by clicking at Track your Order section.
NOTE: Currently we are not offering shipping outside India. We apologize for any inconvenience.